Frequently Asked Questions

Every rug is made to order. Standard pieces take 4–6 weeks to make; custom orders and larger sizes take 8–12 weeks, depending on size and complexity. Shipping time is in addition.

We do not hold stock. When you place an order, your rug goes into production — designed, dyed and woven for you. It means any design can be made in the size you need, and no two rugs are exactly alike.

Yes. Write to info@shabnamoverseas.com and we will send additional photographs or video of the design. Colours can vary slightly from screen to screen and from one handmade piece to the next.

Cancellation depends on how far your order has progressed. An order that has already shipped cannot be cancelled. Contact us as early as possible.

Yes. We ship worldwide from Mirzapur, India, with tracking, and shipping is free on all orders.

No. Customs duties and import taxes on international shipments are covered by Shabnam Overseas and included in the listed price. You are not billed separately on delivery.

Prices can be shown in US dollars, euros, British pounds, Australian dollars and Indian rupees, and you are charged in the currency displayed at checkout.

Yes. Payments are handled by a secure payment processor, and sensitive payment details are not stored on our servers.

Yes. Every rug is hand-knotted, hand-tufted or handwoven as a flat weave by artisans in Mirzapur, India. Each product page states which construction the rug is.

A hand-knotted rug is tied knot by knot onto a foundation and lasts for decades. A hand-tufted rug is made by punching wool through a canvas, which is then backed with latex and cloth; it is quicker to make and costs less.

Wool, silk, jute and cotton. Most of our rugs use New Zealand wool, dyed in small batches. Each product listing gives the exact material and construction.

Standard sizes from 2×3 ft to 12×15 ft, runners, and custom dimensions. Because every rug is made to order, it can be made to fit your room.

Yes. You can choose your own size, shape, colours and pattern. Send us a sketch, a reference image or a mood board through the Custom page, or book a free design consultation.

No. We make custom rugs from a single piece.

Custom orders take 8–12 weeks to make, depending on size and complexity.

Yes. The Trade Program is open to verified design professionals who source rugs for client projects, commercial spaces or hospitality environments. Approved accounts receive trade-only discounts on every order.

Complete the application on the Trade page. Applications are reviewed within 1–2 business days, and you will receive an email once your account is approved.

Yes. We are a manufacturer and exporter. Send us an enquiry with the designs, sizes and quantities you need and we will quote for your order.

Yes. Shabnam Overseas is a member of the Carpet Export Promotion Council (CEPC), the Government of India body that registers and promotes handmade carpet exporters. We can provide our registration details with a quotation.

Yes. Eligible returns must be requested within 14 days of delivery, with the rug unused, in resaleable condition and in its original packaging. Refunds are made to the original payment method after inspection. See our Terms & Conditions for the full policy.

Custom and personalised rugs are made specifically for you and may be non-returnable except in the case of a manufacturing defect.

Vacuum gently on low suction without a beater bar, and rotate the rug every 6 to 12 months so it wears evenly. Blot spills immediately with a clean cloth and cold water — never rub. Use a rug pad underneath, and keep the rug out of prolonged direct sunlight.

No. Do not machine wash, steam clean or soak a hand-tufted rug — moisture can weaken its latex backing. Spot clean with cold water and a mild wool-safe cleaner, and have it professionally cleaned every 12 to 18 months.

A new wool rug sheds loose fibres for the first few months. It is normal and settles with regular gentle vacuuming.