Privacy Policy

1. Information We Collect

We may collect the following information when you use our site:

• Personal details (name, email, phone number, shipping/billing address)
• Payment information (processed securely via third-party gateways)
• Device information (IP address, browser type, time zone)
• Browsing behavior (pages visited, items viewed or added to cart)
• Your email address if you choose to save your cart before completing a purchase
• Communications you send us (support requests, feedback)

2. How We Use Information

• To fulfill and manage your orders and provide customer support
• To communicate updates, confirmations, and relevant promotions
• To send a reminder if you save your cart or leave checkout without completing your order
• To improve our website, products, and overall customer experience
• To detect and prevent fraudulent or malicious activities
• To comply with legal obligations

3. Sharing Your Information

We share data only with trusted third parties necessary to operate our business (e.g., payment processors, shipping partners, analytics providers). We do not sell your personal information.

We also share limited information with advertising partners — Meta (Facebook/Instagram) and Google — to measure ad performance and show you more relevant ads. Where this involves identifiers such as your email address or phone number, they are converted to a one-way hash before being shared, so the partner cannot read the original value. You can learn more about how Meta handles this data in Meta's Data Policy.

4. Cookies

We use cookies and similar technologies — including Google Analytics and the Meta Pixel — to enhance your browsing experience, remember preferences, measure site traffic, and understand the effectiveness of our advertising. You can manage cookies in your browser settings. For more details, see our Cookie Policy.

5. Data Security

We use industry-standard measures to protect your data. While no method is 100% secure, we continuously work to protect your information and maintain reasonable safeguards.

6. Your Rights

• Request access to, correction of, or deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent where we rely on consent

To exercise your rights, contact us at info@shabnamoverseas.com.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy—such as fulfilling orders, complying with legal and accounting obligations, and resolving disputes.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us for removal.

9. International Data Transfers

Your information may be processed in countries outside your own. Where we transfer data, we take reasonable steps to ensure appropriate protections consistent with applicable laws.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the site after updates constitutes acceptance of the revised policy.

11. Contact SHABNAM OVERSEAS

If you have privacy-related questions or requests, reach us at: