Customer Stories

“I was nervous ordering a rug I couldn't see in person, especially at this size. But the team at Shabnam sent me additional photos in natural light and answered every question I had. When it arrived, it was even better than expected — the texture has real depth, and the colours photograph beautifully. Our living room feels like a different apartment.”

“We've bought rugs from high street shops and been disappointed every time. This is the first rug we've owned that feels genuinely special — the kind of thing you'd find in an old house that's been there for a hundred years. Exactly what we wanted for our Victorian terrace. The quality is extraordinary for the price.”

“I ordered for my home office and the rug arrived in perfect condition, well-packaged, and earlier than expected. The sage green is exactly as pictured — warm and earthy, not cold or grey. It grounds my whole workspace and makes me actually want to be in there. Will absolutely order again for the bedroom.”

“The rug took about ten weeks which I expected given the size. The communication from Shabnam throughout was excellent — they sent a photo at the halfway point so I could see it on the loom. That was a nice touch that I didn't expect. The finished piece is beautiful. Dense, heavy, and exactly the right shade of navy.”

“We were furnishing a new home and the rug was the first piece we chose. Everything else in the room came from it. The burgundy is rich and warm without being too red. My husband — who is usually indifferent to home decisions — commented on it the moment he walked in. That says everything.”

“Bought this for my entryway and it's the first thing every guest comments on. Small but so detailed — you can see every individual knot when you look closely. It arrived beautifully rolled and has held up perfectly after six months of daily traffic. A genuine heirloom piece at a very fair price.”